FAQS

How do I determine my ring size? 

  • Finger size changes with the weather, and sizing is a process that should take time and care. A proper size will find the perfect balance to fit your hand in the extremes of heat and cold. It is best to measure your finger at a normal indoor temperature. 
  • Consider that a wide ring (over 6mm wide) will fit slightly tighter than a narrow ring. You will need to add 1/4 or 1/2 size to accommodate a wider ring. 
  • In contrast, a comfort fit band (convex shape on the inside of the ring) will usually fit slightly looser than a standard half-round band.  
  • We highly recommend getting professionally fitted by a local jeweler. This will allow you to try on a variety of different rings styles.
  • We can also send you a custom ring sizer kit. 

 

Care Tips:

  • Avoid Chemicals: Remove jewelry before using household cleaners, bleach or chlorine. 
  • Remove while doing vigorous activities: 24k gold is soft and should be treated with care to avoid unnecessary wear.

 

Safe Storage:

  • Store Separately: Keep 24k jewelry seperate from other jewelry to avoid scratches and dings. 
  • Use Soft Containers: Consider storing in proper jewelry boxes with soft felt lining

 

Polishing and Cleaning:

  • Mild Cleaning: The safest way to clean 24k jewelry is with warm water and a few drops of mild dish soap. Soak and gently scrub with a soft tooth brush. 
  • 24k gold is a very soft metal that will inevitably acquire minor scratches and marks over time. Many people feel these marks add warmth and character to the gold. If you ever decide to polish your ring, any local jeweler will be able to polish your piece to easily bring it back to a brilliant bright finish. 

 

How long will it take to get my jewelry?

  • Most of our work is custom work. We will get started right away once you place an order. If you decide you need to make any changes to your order, please contact us within the first 24 hours. Most custom jewelry pieces will be completed and shipped 3-4 weeks from the your order date. 
  • We ship using USPS Priority Mail, which delivers most packages in 2-3 days in the United States. If you would prefer a faster shipping method we can discuss that, but please understand that this will not speed up the processing time of 3-4 weeks that is required to make your custom jewelry.  

 

Can you make me something different than what you offer on your website?

  • Sometimes. Feel free to contact us with your ideas and we will be happy to consider it. 

 

Returns: 

See or Shipping and Refund Policy page for more information.